Frequently Asked Questions (FAQs)
Orders & Shipping
1. Will I receive an order confirmation?
Yes. After placing your order, you will receive a confirmation email. If you don’t see it, please check your spam or junk folder.
2. When will my order ship?
Orders are typically processed quickly. Orders placed before 2PM ET (11AM PT) may ship the same day; otherwise, they ship the next business day.
3. How long does delivery take?
- Standard shipping: ~5–7 business days
- SurePost: ~7–10 business days
- Expedited options (2-day / overnight) are also available
4. How can I track my order?
Once your order ships, you’ll receive a tracking number via email.
5. Do you offer free shipping?
Yes, free shipping is available on qualifying orders (e.g., orders over $65 within the U.S.).
6. Do you ship internationally?
Currently, international shipping is not available.
Returns & Exchanges
7. What is your return policy?
You can return unworn items within 30 days of delivery. Final sale items are not eligible for returns.
8. Do you offer free returns?
Yes, free return shipping is available for eligible U.S. orders within the return window.
9. Can I exchange an item?
Yes, exchanges are available within 30 days of delivery for eligible orders.
10. When will I receive my refund?
Refunds are processed after the return is received and inspected. Timing depends on the return method.
Products & Quality
11. What if I receive a defective item?
If your product is defective, contact customer support with your order details and photos for assistance.
12. Do your products come with a warranty?
Yes, purchases include a limited warranty covering quality concerns.
Payments & Promotions
13. What payment methods do you accept?
Major credit cards, PayPal, and installment options like Klarna are accepted.
14. Can I apply a discount after placing an order?
No, discount codes cannot be applied after checkout is completed.
15. Can I combine multiple discounts?
No, promotions and discounts cannot be stacked.
Gift Cards
16. Do you offer gift cards?
Yes, digital gift cards are available in various amounts.
17. How do I use a gift card?
Enter your gift card code during checkout to apply it to your purchase.
Order Changes
18. Can I cancel or modify my order?
Orders are processed quickly, so changes or cancellations are usually not possible after placing the order.